Sebuah cerita menarik bagaimana data termasuk senjata ampuh untuk membereskan masalah sosial di perkotaan. Tidak perlu mesin canggih, yang penting adalah kesadaran perlunya data dan kreatifitas untuk analisis dan lakukan follow up.
Penggunaan data sebagai metrik performance sudah biasa di sektor swasta. Besar efeknya jika sektor publik dan pemerintah mulai menggunakan data secara serius.
Before CompStat, precincts turned in their reports on crimes and arrests only every few months. With CompStat, that data is collected and analyzed weekly. Precinct commanders appear before the N.Y.P.D. leadership every few weeks to be questioned about their performance. If the numbers are not good, the commander must explain why — and have a specific plan for improvement. The next meeting begins with questions about how well those commitments were kept.
Why did this cause a revolution? After all, this is exactly how good businesses have always been run. CompStat after all, is probably (accounts vary) short for Computer Statistics — now there’s an up-to-the-minute concept.
“There was nothing new about this,” said Andrew Boyd, who runs a Baltimore-based consulting firm called GovStat. “Except that it’s a private-sector concept that had never been embraced by the public sector.”